Dawson Creek 'Better at Home'

 Frequently Asked Questions (FAQs) and About Us


 What are the criteria to receive ‘Better at Home’ services?

  • 65 years of age or older
  • Live within the city of Dawson Creek
  • Live independently
  • Unable to perform the requested services for themselves

Does ‘Better at Home’ offer services to people living in assisted living facilities?

 No, the Dawson Creek ‘Better at Home’ does not offer services to people living in assisted living facilities.


How do I register for services?

You can stop into the ‘Better at Home’ office, in the Co-op Mall, between 9:00 am and 3:30 pm, Monday to Friday. If you can’t come to the office, call us at 250-782-2341 and we’ll arrange to have someone come to your home to complete the registration.

Please note that if you are requesting housekeeping services you will need to show proof of your annual income (last year’s tax return).


Are there ‘Better at Home’ programs in other communities?

 Yes, there are ‘Better at Home’ sites throughout BC. To find other sites, you can go to www.betterathome.ca

Does it cost anything?

The only services Dawson Creek ‘Better at Home’ currently charges for are housekeeping and snow plowing. A sliding scale determines the percentage the client will be asked to pay. 


How are you funded?

‘Better at Home’ is a provincial program which is funded by the Government of British Columbia.

We also fundraise through donations from the public, corporate and non profitsector and hold fundraising events.

All funds raised goes towards helping seniors in our community. Tax receipts can be issued for donations.

What services does ‘Better at Home’ offer?

  • Housekeeping

  • Friendly Visits

  • Transportation

  • Home Repairs/Handyman

  • Snow Removal/Yard Work

 Who provides these services?

Housekeeping and some snow removal are provided by contractors. All other services are provided by volunteers.


Do I need to pay the people who come and help me?

No. If you have arranged for a service that requires a fee, and you have not qualified for the 100% subsidy, you will be paying at the Better at Home office. There is no charge for service provided by volunteers.

However, if you find that the services have been helpful and would like to make a donation to help other seniors, we would be pleased to provide you with a tax receipt.


When will the housekeeper come and how often?

Once your housekeeper is assigned, she will phone you and set up a regular day and time to come and clean for one hour every two weeks. Please make every effort to stay with this time and to notify your housekeeper as far in advance as possible if you have to cancel or reschedule your appointment.


Will the housekeeper use my cleaning supplies or bring her own?

Our housekeepers use your supplies and equipment. This ensures that the cleaning products you prefer are used and that there will be no possibility of cross contamination from one home to another.


What will my housekeeper do or not do?

Please refer to the Better at Home Housekeeping Brochure for a specific list of tasks. All of our housekeepers are private contractors so if you require help with a task not on the list you can hire the housekeeper to provide the service on a private basis.


Can volunteers stay overnight or help with personal care?

No. Our volunteers are not trained to provide personal care or medical services. We are a non-medical program. We refer people who require medical services to Northern Health.


Can volunteers come with me when I go to see my doctor, accountant, or lawyer?

Volunteers can offer transportation to your appointments and can even help you find the correct office, but they cannot handle your money or be privy to your confidential medical, financial, or legal information. This is an insurance issue and we request that you do not place our volunteers into such a situation.

Can I just call and have someone drive me to an appointment?

Volunteers may not be available on short notice so we prefer to match volunteers to seniors on a more long term basis. You will be assigned a transportation volunteer (often the same person who may be your friendly visitor).

You will stay in contact with your transportation volunteer and give them as much advance notice of appointments as possible. Your volunteer may have days or times when they are not available, please try to keep this in mind when you schedule your appointments.


I am confined to a wheelchair. Can I have someone give me rides to appointments?

Our volunteers are not trained to provide the level of assistance required to transport people who are not mobile. You must be able to get into and out of the vehicle on your own. We recommend that you contact Step Up and Ride for your transportation needs (250-782-7433) as they have the trained staff and the vehicles modified to provide this type of transportation.


What are these Bus Tours I've been hearing about?

In addition to our standard services, Dawson Creek Better at Home, with the support of the City of Dawson Creek and BC Transit, offers several bus tours a year to seniors in our community. There are always various stops along the way to places of interest and we generally end up stopping for refreshments at the end.


Can I have a volunteer drive me to Grande Prairie or Fort St John?

 Our services are limited to within the City of Dawson Creek.


How can I help?

You can become a volunteer. Many of our senior clients who are receiving assistance with more physical tasks (snow removal, yard work) volunteer to be friendly visitors or to drive other seniors to appointments or to do their grocery shopping. 

You can also spread the word. We’re looking for seniors who could benefit from the ‘Better at Home’ services and for volunteers who love working with seniors and have a few hours to spare.

More Questions?

Contact Us


Office hours are:

Monday to Friday

9:00 am to 3:30 pm


We check all our messages and emails and respond to them. Your input helps the program succeed.


Our Objective

To assist local seniors to remain independent in their 

homes and connected to their community.

About Us

     'Better at Home' originated with the pilot project "CASI" (Community Action for Seniors Independence).
In January 2010, Dawson Creek was offered the opportunity to become one of the first communities to design, create, and implement a non-medical home support program - CASI. 

     At a community meeting in Feb 2010, it was determined that SPCRS (South Peace Community Resources Society) and SPSASS (South Peace Seniors Access Services Society) would join forces as co-lead agencies to guide the project through its first year. Final approval came in August 2010 after six months of hard work by the lead agencies.

     A Project Coordinator was hired in September 2010, and the doors opened in October of the same year. Protocols, procedures, and marketing materials needed to be created. Senior clients, volunteers, contractors, sponsors, and partners all needed to be recruited. As a pilot project, the endeavor evolved as it grew. A Volunteer Coordinator was hired a year later.

     What started as an 18-month project stretched until March of 2013; when it was decided that the project, running in 5 communities, was a success and the transition to 'Better at Home' began. The pilot project became a 'program' and new sites opened throughout the province. Currently there are sixty-nine Better at Home sites in British Columbia.
     For more information on the Better at Home Program go to the Provincial website.

     For more information on the Dawson Creek Better at Home Program please read our brochure or contact us.



Contact Dawson Creek Better at Home


Do you live in another area in British Columbia? Visit the Provincial 'Better at Home' Website to see if there is a 'Better at Home' site near you.